SZE, Hiuwing. Chat Reference: A Review of Question Types and Its Implication to Staffing and Communication Strategies. Pathfinder: A Canadian Journal for Information Science Students and Early Career Professionals, [S. l.], v. 4, n. 1, p. 81–105, 2023. DOI: 10.29173/pathfinder80. Disponível em: https://pathfinderjournal.ca/index.php/pathfinder/article/view/80. Acesso em: 8 may. 2024.